Cancellation and Refund Policy

Effective Date: 19 September 2024

At Our Shop Site, we strive to ensure your satisfaction with our platform. This Cancellation and Refund Policy outlines the rules and procedures regarding cancellations and refunds related to the services offered through our platform.

Cancellation Policy

Since Our Shop Site serves as a platform for listing items, we do not handle any sales or purchases directly. As a result, we do not process returns or exchanges for items sold by third-party sellers.

Refund Policy

• Service Fees: If you encounter issues with the listing services provided by Our Shop Site, you may request a refund for service fees within 15 days of the purchase.
• Non-Eligibility: Refunds will not be issued for any services utilized through promotional offers (e.g., coupons or sales) after the 15-day period.

How to Initiate a Cancellation or Refund

To initiate a cancellation or refund request, please follow these steps:

1. Contact Us: Email our support team at nknapster@gmail.com with your order details and the reason for your request.
2. Receive Instructions: Our support team will provide you with the necessary steps to proceed with your request.

Refund Processing Time

Once your cancellation or refund request is approved, the refund will be initiated to your bank account within 6 to 12 working days.

Contact Information

If you have any questions about our Cancellation and Refund Policy, please contact us at:

• Email: nknapster@gmail.com
• Phone: +91 9971488521

Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this page periodically for any updates.